Welcome to GlossMoss Support Center

We’re here to make your shopping experience smooth, safe, and satisfying. Whether you have a question about your order, returns, or product details — you’ll find everything you need right here.

About GlossMoss

At GlossMoss, we believe skincare is self-care. Our mission is to bring you authentic, high-quality beauty and wellness products that nourish your skin and boost your confidence.
We partner only with trusted suppliers and brands to ensure that every item you receive is genuine, safe, and effective.

💫 Real care. Real results.

📦 Orders & Shipping

  • Cash on Delivery (COD): Available across the UAE for easy and secure purchases.

  • Dispatch Time: All orders are processed and shipped within the same day.

  • Delivery Time: Expect your package within 2–3 working days depending on your location.

  • Tracking: You’ll receive a tracking link by email or SMS once your order ships.

🔁 Returns & Exchanges

We want you to love what you order!

  • You can request a return or exchange within 7 days of delivery.

  • Items must be unused, unopened, and in original packaging.

  • If you receive a damaged or faulty product, please contact us within 48 hours with a photo, and we’ll arrange a replacement or refund.

📧 Email us: support@glossmoss.com

🔒 Privacy & Security

Your privacy matters to us.

  • All personal information is securely encrypted and used only to process your orders.

  • We never share your details with third parties.

  • Payments are processed through secure gateways to ensure full data protection.

Read our full Privacy Policy for more details.

💳 Payment Options

We accept:

  • Cash on Delivery (COD)

💬 Need Help?

Our support team is always here to assist you.

📩 Email: support@glossmoss.com
📞 Phone: (optional — can be added if available)
🕒 Working Hours: 9:00 AM – 6:00 PM (Gulf Standard Time)
🌍 Location: Sharjah, United Arab Emirates